100 Series: Introduction

ISO/CRS Specialists and FEMA CRS Contacts

ISO/CRS Specialists are responsi­ble for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.

General questions may be directed to nfipcrs@iso.com.

ISO/CRS Specialists and FEMA CRS Contacts

ISO/CRS Specialists by State

ISO/CRS Specialists are responsi­ble for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.

General questions may be directed to nfipcrs@iso.com.

ISO/CRS Specialists by State

Alabama – Sarah VanSchoick Contact Sarah
Alaska – Teresa Alvelo Contact Teresa
Arizona – Kerry Redente Contact Kerry
Arkansas – Jennifer Rachal Contact Jennifer
California – Teresa Alvelo Contact Teresa Marlene Jacobs Contact Marlene Nate Marshall Contact Nate
Colorado – Kerry Redente Contact Kerry
Connecticut – Mechelle Olivier Contact Mechelle
Delaware – Danielle DeHart Contact Danielle
Florida – Craig Carpenter Contact Craig Eugene Henry Contact Gene Caleb Hewitt Contact Caleb Sarah VanSchoick Contact Sarah
Georgia – Emily Schmidt Contact Emily
Hawaii – Marlene Jacobs Contact Marlene
Idaho – Teresa Alvelo Contact Teresa
Illinois – Mechelle Olivier Contact Mechelle
Indiana – Tracie Belongia Contact Tracie
Iowa – Mechelle Olivier Contact Mechelle
Kansas – Mechelle Olivier Contact Mechelle
Kentucky – Tracie Belongia Contact Tracie
Louisiana – Jennifer Rachal Contact Jennifer
Maine – Mechelle Olivier Contact Mechelle
Maryland – Danielle DeHart Contact Danielle
Massachusetts – Mechelle Olivier Contact Mechelle
Michigan – Chelly Hall Contact Chelly
Minnesota – Nate Marshall Contact Nate
Mississippi – Sarah VanSchoick Contact Sarah
Missouri – Jennifer Rachal Contact Jennifer
Montana – Nate Marshall Contact Nate
Nebraska – Mechelle Olivier Contact Mechelle
Nevada – Dave Arkens Contact Dave
New Hampshire – Mechelle Olivier Contact Mechelle
New Jersey – Danielle DeHart Contact Danielle Gina Agosta Contact Gina
New Mexico – Dave Arkens Contact Dave
New York – Gina Agosta Contact Gina
North Carolina – Tammy Kinsley Contact Tammy
North Dakota – Nate Marshall Contact Nate
Ohio – Chelly Hall Contact Chelly
Oklahoma – Stephanie Weeks Contact Stephanie
Oregon – Dave Arkens Contact Dave
Pennsylvania – Chelly Hall Contact Chelly
Puerto Rico – Gina Agosta Contact Gina
Rhode Island – Mechelle Olivier Contact Mechelle
South Carolina – David Holcomb Contact David
South Dakota – Nate Marshall Contact Nate
Tennessee – David Holcomb Contact David
Texas – Stephanie Weeks Contact Stephanie
Utah – Dave Arkens Contact Dave
Vermont – Mechelle Olivier Contact Mechelle
Virginia – Emily Schmidt Contact Emily
Washington – Marlene Jacobs Contact Marlene
West Virginia – Chelly Hall Contact Chelly
Wisconsin – Mechelle Olivier Contact Mechelle
Wyoming – Kerry Redente Contact Kerry

FEMA CRS Regional Coordinators

Coordinator Contact Information
Region I John Grace (857) 205-2839, john.grace@fema.dhs.gov
Region II Jonathan Smith (202) 285-9235, jonathan.smith@fema.dhs.gov
Region III Bobby Cobelli (202) 674-9244, bobby.cobelli@fema.dhs.gov
Region IV Roy McClure (770) 220–8835, roy.mcClure@fema.dhs.gov
Region V Eric W. Kuklewski (312) 408-5230, eric.kuklewski@fema.dhs.gov
Region VI Gilbert Giron (940) 383-7253, gilbert.giron@fema.dhs.gov
Region VII Todd Tucker (816) 283-7515, todd.tucker@fema.dhs.gov
Region VIII Marijo Brady (303) 241-5278, marijo.brady@fema.dhs.gov
Region IX Antoinette Stein (202) 288-1697, antoinette.stein@fema.dhs.gov
Region X John Graves (425) 487-4737, john.graves@fema.dhs.gov


CRS Resource Specialists

Bradley Arkens
Contact Bradley

Sofia Voulgarakis Hackett
Contact Sofia

Melissa James
Contact Melissa

Scott LaPorte
Contact Scott


ISO Program Coordination

Sherry Harper
Program Director
Contact Sherry

Scott Cofoid
Technical Coordinator
Contact Scott

Amanda Gowans
Technical Coordinator
Contact Amanda

Cristina Martinez
Data Manager
Contact Cristina

Mechelle Olivier
Technical Coordinator
Contact Mechelle

Jonathan Smith
Technical Coordinator
Contact Jonathan



CRS Communities

List of CRS communities as of October 1, 2023 Map of CRS communities (interactive) Map of CRS communities as of October 1, 2022 (.pdf)

CRS Users Groups

CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.

List of All CRS Users Groups


NFIP/CRS Update Newsletter (all are .pdf files)

Sign up for the NFIP/CRS Update

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CRS Strategic Plan

To help evaluate the effectiveness of its credit criteria and procedures and also to improve the program’s performance, during 2007 and 2008 the CRS developed a multi-year strategic plan. Implementation of the objectives and strategies set out in the plan stretched into 2014 and beyond, and the document still provides a long-term vision for the CRS.

  • A Strategic Plan for the Community Rating System (⬇ Download .pdf)