ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists by State
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists by State
Alaska – Marlene Jacobs
Arizona – Kerry Redente
Arkansas – Jennifer Rachal
California – (S) KanDee Davis, (N) Constance Lake
Colorado – Kerry Redente
Connecticut – Eugene Kohls
Delaware – Douglas Reedy
Florida – Craig Carpenter, Keith Harper, Heidi Liles
Georgia – Mike Bratcher (inland), Keith Harper (coastal)
Hawaii – Sherry Harper (interim)
Idaho – (S) Constance Lake, (N) Marlene Jacobs
Illinois – Lou Ann Patellaro
Indiana – Tracie Belongia
Iowa – Melissa Mitchell
Kansas – Melissa Mitchell
Kentucky – Christina Groves
Louisiana – Mechelle Olivier
Maine – Eugene Kohls
Maryland – Douglas Reedy
Massachusetts – Eugene Kohls
Michigan – Tracie Belongia
Minnesota – Melissa Mitchell
Mississippi – Jennifer Rachal
Missouri – Melissa Mitchell
Montana – Constance Lake
Nevada – (S) KanDee Davis, (N) Constance Lake
New Hampshire – Eugene Kohls
New Jersey – Garrett Byma & Douglas Reedy
New Mexico – Kerry Redente
New York – Garrett Byma & Eugene Kohls
North Carolina – Mike Bratcher (inland), Mandy Todd (coastal)
North Dakota – Constance Lake
Ohio – Tracie Belongia
Oklahoma – Dave Arkens
Oregon – Marlene Jacobs
Pennsylvania – Christina Groves
Puerto Rico – Eugene Kohls
Rhode Island – Eugene Kohls
South Carolina – Mike Bratcher (inland), Mandy Todd (coastal)
South Dakota – Constance Lake
Tennessee – Christina Groves
Texas – Dave Arkens & Mechelle Oliver
Utah – Constance Lake
Vermont – Eugene Kohls
Virginia – Douglas Reedy
Washington – Marlene Jacobs
West Virginia – Christina Groves
Wisconsin – Lou Ann Patellaro
Wyoming – Constance Lake
ISO/CRS Specialists Contact Information
Mike Bratcher
Phone: 910-298-2303
Cell: 910-879-6064
jbratcher@iso.com
Tracie Belongia
Cell: 317-389-1480
tbelongia@verisk.com
Garrett Byma
Cell: 917-224-4059
gbyma@verisk.com
Craig Carpenter
Cell: 404-825-3003
ccarpenter@verisk.com
KanDee Davis
Cell: 661-382-9871
kandee.davis@iso.com
Christina Groves
Phone: 270-754-3646
Cell: 270-820-7817
christina.groves@verisk.com
Cell: 850-974-2949
richard.harper@verisk.com
Marlene Jacobs
Cell: 541-704-5434
mjacobs@iso.com
Eugene Kohls
Cell: 305-202-1780
ekohls@iso.com
Constance Lake
Cell: 307-439-3790
clake@iso.com
Heidi Liles
Phone/Fax: 407-774-7494
Cell: 407-619-5656
hliles@iso.com
Melissa A. Mitchell
Cell: 913-543-0632
mmitchell@iso.com
Cell: 985-790-0802
molivier@iso.com
Lou Ann Patellaro
Phone: 708-634-3040
Cell: 312-438-9113
lpatellaro@iso.com
Jennifer Rachal
Cell: 985-705-8897
jennifer.rachal@iso.com
Kerry Redente
Cell: 719-207-0121
kredente@iso.com
Douglas Reedy
Cell: 410-253-0907
douglas.reedy@verisk.com
Katherine (Mandy) Todd
Phone/Fax: 843-399-5127
Cell: 843-902-1332
ktodd@iso.com
FEMA CRS Regional Coordinators
| Coordinator | Contact Information | |
|---|---|---|
| Region I | Manichanh Houatchanthara | (617) 956 –7513, Manichanh.Houatchanthara@fema.dhs.gov |
| Region II | Marianne Luhrs | (347) 515-4874, Marianne.Luhrs@fema.dhs.gov |
| Region III | Richard J. Sobota | (215) 931-5514, Richard.Sobota@fema.dhs.gov |
| Region IV | Roy McClure | (770) 220–8835, Roy.McClure@fema.dhs.gov |
| Region V | John Devine | (312) 408–5567, John.Devine@fema.dhs.gov |
| Region VI | David Hiegel | (940) 898-5405, David.Hiegel@fema.dhs.gov |
| Region VII | Todd Tucker | (816) 283-7003, Todd.Tucker@fema.dhs.gov |
| Region VIII | Marijo Brady | (303) 235–4835, Marijo.Brady@fema.dhs.gov |
| Region IX | Brian J. Trushinski | (510) 627–7183, Brian.j.trushinski@fema.dhs.gov |
| Region X | Roxanne Reale-Pilkenton | (425) 487-4654, Roxanne.Pilkenton@fema.dhs.gov |
CRS Resource Specialists
ISO Program Coordination
Program Director
Phone: 850-682-1998
Cell: 850-902-5075
sharper@iso.com
Dave Arkens
Technical Coordinator
Phone: 702-485-3345
Cell: 702-354-4674
dmarkens@iso.com
Technical Coordinator
Phone/Fax: 815-220-1002
Cell: 815-993-3579
scofoid@iso.com
Amanda Gowans
Technical Coordinator
Cell: 443-743-7993
agowans@iso.com
Technical Coordinator
Office: 303-443-1695
Cell: 720-288-4473
cristina.martinez@iso.com
Jonathan Smith
Technical Coordinator
Cell: 228-235-6506
jlsmith@iso.com
CRS Communities
List of CRS communities as of Oct 1, 2019CRS Participation Maps
Click Here for CRS Participation Maps
CRS Participation Maps
- National Map (⬇Download .pdf)
- Region I (⬇Download .pdf)
- Region II (⬇Download .pdf)
- Region III (⬇Download .pdf)
- Region IV (⬇Download .pdf)
- Region V (⬇Download .pdf)
- Region VI (⬇Download .pdf)
- Region VII (⬇Download .pdf)
- Region VIII (⬇Download .pdf)
- Region IX (⬇Download .pdf)
- Region X (⬇Download .pdf)
-
- Alabama (⬇Download .pdf)
- Alaska (⬇Download .pdf)
- Arizona (⬇Download .pdf)
- Arkansas (⬇Download .pdf)
- California (⬇Download .pdf)
- Colorado (⬇Download .pdf)
- Connecticut (⬇Download .pdf)
- Delaware (⬇Download .pdf)
- Florida (⬇Download .pdf)
- Georgia (⬇Download .pdf)
- Hawaii (⬇Download .pdf)
- Idaho (⬇Download .pdf)
- Illinois (⬇Download .pdf)
- Indiana (⬇Download .pdf)
- Iowa (⬇Download .pdf)
- Kansas (⬇Download .pdf)
- Kentucky (⬇Download .pdf)
- Louisiana (⬇Download .pdf)
- Maine (⬇Download .pdf)
- Maryland (⬇Download .pdf)
- Massachusetts (⬇Download .pdf)
- Michigan (⬇Download .pdf)
- Minnesota (⬇Download .pdf)
- Mississippi (⬇Download .pdf)
- Missouri (⬇Download .pdf)
- Montana (⬇Download .pdf)
- Nebraska (⬇Download .pdf)
- Nevada (⬇Download .pdf)
- New Hampshire (⬇Download .pdf)
- New Jersey (⬇Download .pdf)
- New Mexico (⬇Download .pdf)
- New York (⬇Download .pdf)
- North Carolina (⬇Download .pdf)
- North Dakota (⬇Download .pdf)
- Ohio (⬇Download .pdf)
- Oklahoma (⬇Download .pdf)
- Oregon (⬇Download .pdf)
- Pennsylvania (⬇Download .pdf)
- Rhode Island (⬇Download .pdf)
- South Carolina (⬇Download .pdf)
- South Dakota (⬇Download .pdf)
- Tennessee (⬇Download .pdf)
- Texas (⬇Download .pdf)
- Utah (⬇Download .pdf)
- Vermont (⬇Download .pdf)
- Virginia (⬇Download .pdf)
- Washington (⬇Download .pdf)
- West Virginia (⬇Download .pdf)
- Wisconsin (⬇Download .pdf)
- Wyoming (⬇Download .pdf)
CRS Users Groups
CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.
List of All CRS Users GroupsNFIP/CRS Update Newsletter (all are .pdf files)
- October-November 2019 (⬇Download .pdf)
- August-September 2019 (⬇Download .pdf)
- June-July 2019 (⬇Download .pdf)
- April-May 2019 (⬇Download .pdf)
- February-March 2019 (⬇Download .pdf)
- December 2018-January 2019 (⬇Download .pdf)
- October-November 2018 (⬇Download .pdf)
- August-September 2018 (⬇Download .pdf)
- June-July 2018 (⬇Download .pdf)
- April-May 2018 (⬇Download .pdf)
- February-March 2018 (⬇Download .pdf)
- December 2017-January 2018 (⬇Download .pdf)
- October-November 2017 (⬇Download .pdf)
- August-September 2017 (⬇Download .pdf)
- June-July 2017 (⬇Download .pdf)
- April-May 2017 (⬇Download .pdf)
- February-March 2017 (⬇Download .pdf)
- December 2016-January 2017 (⬇Download .pdf)
- September-October 2016 (⬇Download .pdf)
- July-August 2016 (⬇Download .pdf)
- May-June 2016 (⬇Download .pdf)
- March-April 2016 (⬇Download .pdf)
- January-February 2016 (⬇Download .pdf)
- November-December 2015 (⬇Download .pdf)
- September-October 2015 (⬇Download .pdf)
- July-August 2015 (⬇Download .pdf)
- May-June 2015 (⬇Download .pdf)
- March-April 2015 (⬇Download .pdf)
- January-February 2015 (⬇Download .pdf)
- October-November 2014 (⬇Download .pdf)
- August-September 2014 (⬇Download .pdf)
- June-July 2014 (⬇Download .pdf)
- April-May 2014 (⬇Download .pdf)
- February 2014 (⬇Download .pdf)
- December 2013 (⬇Download .pdf)
- October 2013 (⬇Download .pdf)
- July 2013 (⬇Download .pdf)
- May 2013 (⬇Download .pdf)
- March 2013 (⬇Download .pdf)
- January 2013 (⬇Download .pdf)
- August 2012 (⬇Download .pdf)
- June 2012 (⬇Download .pdf)
- March 2012 (⬇Download .pdf)
- October 2011 — Special Bulletin (⬇Download .pdf)
- June-August 2011 (⬇Download .pdf)
- May-June 2011 (⬇Download .pdf)
Sign up for the NFIP/CRS Update
CRS Strategic Plan
To help evaluate the effectiveness of its credit criteria and procedures and also to improve the program’s performance, during 2007 and 2008 the CRS developed a multi-year strategic plan. Implementation of the objectives and strategies set out in the plan stretched into 2014 and beyond, and the document still provides a long-term vision for the CRS.
- A Strategic Plan for the Community Rating System (⬇ Download .pdf)
Alaska – Marlene Jacobs
Arizona – Kerry Redente
Arkansas – Melissa Mitchell
California – (S) KanDee Davis, (N) Constance Lake
Colorado – Kerry Redente
Connecticut – Eugene Kohls
Delaware – Garrett Byma
Florida – Craig Carpenter, Keith Harper, Heidi Liles
Georgia – Mike Bratcher (inland), Keith Harper (coastal)
Hawaii – Sherry Harper (interim)
Idaho – (S) Constance Lake, (N) Marlene Jacobs
Illinois – Lou Ann Patellaro
Indiana – Tracie Belongia
Iowa – Melissa Mitchell
Kansas – Melissa Mitchell
Kentucky – Christina Groves
Louisiana – Jonathan Smith
Maine – Eugene Kohls
Maryland – Amanda Gowans
Massachusetts – Eugene Kohls
Michigan – Tracie Belongia
Minnesota – Melissa Mitchell
Mississippi – Jonathan Smith
Missouri – Melissa Mitchell
Montana – Constance Lake
Nevada – (S) KanDee Davis, (N) Constance Lake
New Hampshire – Eugene Kohls
New Jersey – Garrett Byma
New Mexico – Kerry Redente
New York – Eugene Kohls
North Carolina – Mike Bratcher (inland), Mandy Todd (coastal)
North Dakota – Constance Lake
Ohio – Tracie Belongia
Oklahoma – Deidra Mares
Oregon – Marlene Jacobs
Pennsylvania – Amanda Gowans
Puerto Rico – Eugene Kohls
Rhode Island – Eugene Kohls
South Carolina – Mike Bratcher (inland), Mandy Todd (coastal)
South Dakota – Constance Lake
Tennessee – Christina Groves
Texas – Deidra Mares
Utah – Constance Lake
Vermont – Eugene Kohls
Virginia – Christina Groves
Washington – Marlene Jacobs
West Virginia – Christina Groves
Wisconsin – Lou Ann Patellaro
Wyoming – Constance Lake
[/tab]
ISO/CRS Specialists Contact Information
Mike Bratcher
Phone: 910-298-2303
Cell: 910-879-6064
jbratcher@iso.com
Tracie Belongia
Cell: 317-389-1480
tbelongia@verisk.com
Garrett Byma
Cell: 917-224-4059
gbyma@verisk.com
Craig Carpenter
Cell: 404-825-3003
ccarpenter@verisk.com
KanDee Davis
Cell: 661-382-9871
kandee.davis@iso.com
Christina Groves
Phone: 270-754-3646
Cell: 270-820-7817
christinia.groves@verisk.com
Cell: 850-974-2949
richard.harper@verisk.com
Marlene Jacobs
Cell: 541-704-5434
mjacobs@iso.com
Eugene Kohls
Cell: 305-202-1780
ekohls@iso.com
Constance Lake
Cell: 307-439-3790
clake@iso.com
Heidi Liles
Phone/Fax: 407-774-7494
Cell: 407-619-5656
hliles@iso.com
Deidra Mares
Cell: 830-730-6771
dmares@iso.com
Cell: 913-543-0632
mmitchell@iso.com
Mechelle Olivier
Cell: 985-790-0802
molivier@iso.com
Lou Ann Patellaro
Phone: 708-634-3040
Cell: 954-651-5021
lpatellaro@iso.com
Kerry Redente
Cell: 719-207-0121
kredente@iso.com
Katherine (Mandy) Todd
Phone/Fax: 843-399-5127
Cell: 843-902-1332
ktodd@iso.com
FEMA CRS Regional Coordinators
| Coordinator | Contact Information | |
|---|---|---|
| Region I | Manichanh Houatchanthara | (617) 956 –7513, Manichanh.Houatchanthara@fema.dhs.gov |
| Region II | Marianne Luhrs | (347) 515-4874, Marianne.Luhrs@fema.dhs.gov |
| Region III | Richard J. Sobota | (215) 931-5514, Richard.Sobota@fema.dhs.gov |
| Region IV | Roy McClure | (770) 220–8835, Roy.McClure@fema.dhs.gov |
| Region V | John Devine | (312) 408–5567, John.Devine@fema.dhs.gov |
| Region VI | David Hiegel | (940) 898-5405, David.Hiegel@fema.dhs.gov |
| Region VII | Todd Tucker | (816) 283-7003, Todd.Tucker@fema.dhs.gov |
| Region VIII | Marijo Brady | (303) 235–4835, Marijo.Brady@fema.dhs.gov |
| Region IX | Brian J. Trushinski | (510) 627–7183, Brian.j.trushinski@fema.dhs.gov |
| Region X | Roxanne Reale-Pilkenton | (425) 487-4654, Roxanne.Pilkenton@fema.dhs.gov |
[/tabs]
CRS Resource Specialists
ISO Program Coordination
Program Director
Phone: 850-682-1998
Cell: 850-902-5075
sharper@iso.com
Dave Arkens
Technical Coordinator
Phone: 702-485-3345
Cell: 702-354-4674
dmarkens@iso.com
Technical Coordinator
Phone/Fax: 815-220-1002
Cell: 815-993-3579
scofoid@iso.com
Amanda Gowans
Technical Coordinator
Cell: 443-743-7993
agowans@iso.com
Technical Coordinator
Office: 303-443-1695
Cell: 720-288-4473
cristina.martinez@iso.com
Jonathan Smith
Technical Coordinator
Cell: 228-235-6506
jlsmith@iso.com
CRS Communities
List of CRS communities as of Oct 1, 2019CRS Participation Maps
Click Here for CRS Participation Maps
CRS Participation Maps
- National Map (⬇Download .pdf)
- Region I (⬇Download .pdf)
- Region II (⬇Download .pdf)
- Region III (⬇Download .pdf)
- Region IV (⬇Download .pdf)
- Region V (⬇Download .pdf)
- Region VI (⬇Download .pdf)
- Region VII (⬇Download .pdf)
- Region VIII (⬇Download .pdf)
- Region IX (⬇Download .pdf)
- Region X (⬇Download .pdf)
-
- Alabama (⬇Download .pdf)
- Alaska (⬇Download .pdf)
- Arizona (⬇Download .pdf)
- Arkansas (⬇Download .pdf)
- California (⬇Download .pdf)
- Colorado (⬇Download .pdf)
- Connecticut (⬇Download .pdf)
- Delaware (⬇Download .pdf)
- Florida (⬇Download .pdf)
- Georgia (⬇Download .pdf)
- Hawaii (⬇Download .pdf)
- Idaho (⬇Download .pdf)
- Illinois (⬇Download .pdf)
- Indiana (⬇Download .pdf)
- Iowa (⬇Download .pdf)
- Kansas (⬇Download .pdf)
- Kentucky (⬇Download .pdf)
- Louisiana (⬇Download .pdf)
- Maine (⬇Download .pdf)
- Maryland (⬇Download .pdf)
- Massachusetts (⬇Download .pdf)
- Michigan (⬇Download .pdf)
- Minnesota (⬇Download .pdf)
- Mississippi (⬇Download .pdf)
- Missouri (⬇Download .pdf)
- Montana (⬇Download .pdf)
- Nebraska (⬇Download .pdf)
- Nevada (⬇Download .pdf)
- New Hampshire (⬇Download .pdf)
- New Jersey (⬇Download .pdf)
- New Mexico (⬇Download .pdf)
- New York (⬇Download .pdf)
- North Carolina (⬇Download .pdf)
- North Dakota (⬇Download .pdf)
- Ohio (⬇Download .pdf)
- Oklahoma (⬇Download .pdf)
- Oregon (⬇Download .pdf)
- Pennsylvania (⬇Download .pdf)
- Rhode Island (⬇Download .pdf)
- South Carolina (⬇Download .pdf)
- South Dakota (⬇Download .pdf)
- Tennessee (⬇Download .pdf)
- Texas (⬇Download .pdf)
- Utah (⬇Download .pdf)
- Vermont (⬇Download .pdf)
- Virginia (⬇Download .pdf)
- Washington (⬇Download .pdf)
- West Virginia (⬇Download .pdf)
- Wisconsin (⬇Download .pdf)
- Wyoming (⬇Download .pdf)
CRS Users Groups
CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.
List of All CRS Users GroupsNFIP/CRS Update Newsletter (all are .pdf files)
- October-November 2019 (⬇Download .pdf)
- August-September 2019 (⬇Download .pdf)
- June-July 2019 (⬇Download .pdf)
- April-May 2019 (⬇Download .pdf)
- February-March 2019 (⬇Download .pdf)
- December 2018-January 2019 (⬇Download .pdf)
- October-November 2018 (⬇Download .pdf)
- August-September 2018 (⬇Download .pdf)
- June-July 2018 (⬇Download .pdf)
- April-May 2018 (⬇Download .pdf)
- February-March 2018 (⬇Download .pdf)
- December 2017-January 2018 (⬇Download .pdf)
- October-November 2017 (⬇Download .pdf)
- August-September 2017 (⬇Download .pdf)
- June-July 2017 (⬇Download .pdf)
- April-May 2017 (⬇Download .pdf)
- February-March 2017 (⬇Download .pdf)
- December 2016-January 2017 (⬇Download .pdf)
- September-October 2016 (⬇Download .pdf)
- July-August 2016 (⬇Download .pdf)
- May-June 2016 (⬇Download .pdf)
- March-April 2016 (⬇Download .pdf)
- January-February 2016 (⬇Download .pdf)
- November-December 2015 (⬇Download .pdf)
- September-October 2015 (⬇Download .pdf)
- July-August 2015 (⬇Download .pdf)
- May-June 2015 (⬇Download .pdf)
- March-April 2015 (⬇Download .pdf)
- January-February 2015 (⬇Download .pdf)
- October-November 2014 (⬇Download .pdf)
- August-September 2014 (⬇Download .pdf)
- June-July 2014 (⬇Download .pdf)
- April-May 2014 (⬇Download .pdf)
- February 2014 (⬇Download .pdf)
- December 2013 (⬇Download .pdf)
- October 2013 (⬇Download .pdf)
- July 2013 (⬇Download .pdf)
- May 2013 (⬇Download .pdf)
- March 2013 (⬇Download .pdf)
- January 2013 (⬇Download .pdf)
- August 2012 (⬇Download .pdf)
- June 2012 (⬇Download .pdf)
- March 2012 (⬇Download .pdf)
- October 2011 — Special Bulletin (⬇Download .pdf)
- June-August 2011 (⬇Download .pdf)
- May-June 2011 (⬇Download .pdf)
Sign up for the NFIP/CRS Update
CRS Strategic Plan
To help evaluate the effectiveness of its credit criteria and procedures and also to improve the program’s performance, during 2007 and 2008 the CRS developed a multi-year strategic plan. Implementation of the objectives and strategies set out in the plan stretched into 2014 and beyond, and the document still provides a long-term vision for the CRS.
- A Strategic Plan for the Community Rating System (⬇ Download .pdf)