ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists by State
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists by State
Alaska – Teresa Alvelo
Arizona – Kerry Redente
Arkansas – Jennifer Rachal
California – Teresa Alvelo, Marlene Jacobs & Garrett Byma (interim)
Colorado – Kerry Redente
Connecticut – Greg Allis
Delaware – Danielle DeHart
Florida – Craig Carpenter, Keith Harper & Garrett Byma (interim)
Georgia – Emily Schmidt & Keith Harper
Hawaii – Marlene Jacobs
Idaho – Teresa Alvelo
Illinois – Jennifer Rachal & Lou Ann Patellaro
Indiana – Tracie Belongia
Iowa – Eugene Kohls
Kansas – Eugene Kohls
Kentucky – Tracie Belongia
Louisiana – Jennifer Rachal
Maine – Greg Allis
Maryland – Danielle DeHart
Massachusetts – Greg Allis
Michigan – Chelly Hall
Minnesota – Eugene Kohls
Mississippi – Keith Harper
Missouri – Jennifer Rachal
Montana – Garrett Byma (interim)
Nevada – Dave Arkens
New Hampshire – Greg Allis
New Jersey – Danielle DeHart & Gina Agosta
New Mexico – Dave Arkens
New York – Gina Agosta
North Carolina – Mike Bratcher & David Holcomb
North Dakota – Garrett Byma (interim)
Ohio – Chelly Hall
Oklahoma – Stephanie Weeks
Oregon – Dave Arkens
Pennsylvania – Chelly Hall
Puerto Rico – Chelly Hall
Rhode Island – Greg Allis
South Carolina – Mike Bratcher & David Holcomb
South Dakota – Garrett Byma (interim)
Tennessee – Mike Bratcher
Texas – Stephanie Weeks
Utah – Dave Arkens & Garrett Byma (interim)
Vermont – Greg Allis
Virginia – Emily Schmidt
Washington – Marlene Jacobs
West Virginia – Chelly Hall
Wisconsin – Lou Ann Patellaro
Wyoming – Kerry Redente
ISO/CRS Specialists Contact Information
Gina Agosta
Cell: 908-358-4486
gina.agosta@verisk.com
Teresa Alvelo
Cell: 541-786-4724
teresa.alvelo@verisk.com
Greg Allis
Cell: 477-443-1984
gregory.allis@verisk.com
Dave Arkens
Phone: 702-485-3345
Cell: 702-354-4674
dmarkens@iso.com
Denise Boehning
Phone: 772-532-4536
denise.boehning@verisk.com
Mike Bratcher
Phone: 910-298-2303
Cell: 910-879-6064
jbratcher@iso.com
Tracie Belongia
Cell: 317-389-1480
tbelongia@verisk.com
Craig Carpenter
Cell: 404-825-3003
ccarpenter@verisk.com
Cell: 540-598-1646
danielle.dehart@verisk.com
Chelly Hall
Phone: 463-266-7561
chelly.hall@verisk.com
Keith Harper
Cell: 850-889-3293
richard.harper@verisk.com
Gene Henry
Phone: 813-244-8859
eugene.henry@verisk.com
David Holcomb
Phone: 803-894-9836
jholcomb@iso.com
Marlene Jacobs
Cell: 541-704-5434
mjacobs@iso.com
Hailey Kirlin
Phone: 385-222-5458
hailey.kirlin@verisk.com
Eugene Kohls
Cell: 305-202-1780
ekohls@iso.com
Phone: 708-634-3040
Cell: 312-438-9113
lpatellaro@iso.com
Jennifer Rachal
Cell: 985-705-8897
jennifer.rachal@verisk.com
Kerry Redente
Cell: 719-207-0121
kredente@verisk.com
Emily Schmidt
Cell: 404-615-6762
emily.schmidt@verisk.com
Stephanie Weeks
Cell: 337-849-6619
stephanie.weeks@verisk.com
FEMA CRS Regional Coordinators
| Coordinator | Contact Information | |
|---|---|---|
| Region I | Katie Rand | (617) 832-4716, Katie.Rand@fema.dhs.gov |
| Region II | Marianne Luhrs | (347) 515-4874, Marianne.Luhrs@fema.dhs.gov |
| Region III | Bobby Cobelli | (202) 674-9244, Bobby.Cobelli@fema.dhs.gov |
| Region IV | Roy McClure | (770) 220–8835, Roy.McClure@fema.dhs.gov |
| Region V | Ashley Reimann | (312) 408-5563, Ashley.Reimann@fema.dhs.gov |
| Region VI | Gilbert Giron | (940) 383-7253, Gilbert.Giron@fema.dhs.gov |
| Region VII | Todd Tucker | (816) 283-7515, Todd.Tucker@fema.dhs.gov |
| Region VIII | Marijo Brady | (303) 235–4835, Marijo.Brady@fema.dhs.gov |
| Region IX | Antoinette Stein | (202) 288-1697, Antoinette.Stein@fema.dhs.gov |
| Region X | Mitch Paine | (202) 717-5665, Mitch.Paine@fema.dhs.gov |
CRS Resource Specialists
ISO Program Coordination
Technical Coordinator
Cell: 917-224-4059
gbyma@verisk.com
Scott Cofoid
Technical Coordinator
Phone/Fax: 815-220-1002
Cell: 815-993-3579
scofoid@iso.com
Amanda Gowans
Technical Coordinator
Cell: 443-743-7993
agowans@iso.com
Cristina Martinez
Data Manager
Office: 303-443-1695
Cell: 720-288-4473
cristina.martinez@iso.com
Mechelle Olivier
Cell: 985-790-0802
molivier@iso.com
Jonathan Smith
Technical Coordinator
Cell: 228-235-6506
jlsmith@iso.com
CRS Communities
List of CRS communities as of October 1, 2022 Map of CRS communities (.pdf) Map of CRS communities (interactive)
CRS Users Groups
CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.
List of All CRS Users GroupsNFIP/CRS Update Newsletter (all are .pdf files)
- December 2022-January 2023 (⬇Download .pdf)
- February-March 2022 (⬇Download .pdf)
- December 2021-January 2022 (⬇Download .pdf)
- August-September 2021 (⬇Download .pdf)
- June-July 2021 (⬇Download .pdf)
- April-May 2021 (⬇Download .pdf)
- February-March 2021 (⬇Download .pdf)
- December 2020-January 2021 (⬇Download .pdf)
- June-July 2020 (⬇Download .pdf)
- April-May 2020 (⬇Download .pdf)
- February-March 2020 (⬇Download .pdf)
- October-November 2019 (⬇Download .pdf)
- August-September 2019 (⬇Download .pdf)
- June-July 2019 (⬇Download .pdf)
- April-May 2019 (⬇Download .pdf)
- February-March 2019 (⬇Download .pdf)
- December 2018-January 2019 (⬇Download .pdf)
- October-November 2018 (⬇Download .pdf)
- August-September 2018 (⬇Download .pdf)
- June-July 2018 (⬇Download .pdf)
- April-May 2018 (⬇Download .pdf)
- February-March 2018 (⬇Download .pdf)
- December 2017-January 2018 (⬇Download .pdf)
- October-November 2017 (⬇Download .pdf)
- August-September 2017 (⬇Download .pdf)
- June-July 2017 (⬇Download .pdf)
- April-May 2017 (⬇Download .pdf)
- February-March 2017 (⬇Download .pdf)
- December 2016-January 2017 (⬇Download .pdf)
- September-October 2016 (⬇Download .pdf)
- July-August 2016 (⬇Download .pdf)
- May-June 2016 (⬇Download .pdf)
- March-April 2016 (⬇Download .pdf)
- January-February 2016 (⬇Download .pdf)
- November-December 2015 (⬇Download .pdf)
- September-October 2015 (⬇Download .pdf)
- July-August 2015 (⬇Download .pdf)
- May-June 2015 (⬇Download .pdf)
- March-April 2015 (⬇Download .pdf)
- January-February 2015 (⬇Download .pdf)
- October-November 2014 (⬇Download .pdf)
- August-September 2014 (⬇Download .pdf)
- June-July 2014 (⬇Download .pdf)
- April-May 2014 (⬇Download .pdf)
- February 2014 (⬇Download .pdf)
- December 2013 (⬇Download .pdf)
- October 2013 (⬇Download .pdf)
- July 2013 (⬇Download .pdf)
- May 2013 (⬇Download .pdf)
- March 2013 (⬇Download .pdf)
- January 2013 (⬇Download .pdf)
- August 2012 (⬇Download .pdf)
- June 2012 (⬇Download .pdf)
- March 2012 (⬇Download .pdf)
- October 2011 — Special Bulletin (⬇Download .pdf)
- June-August 2011 (⬇Download .pdf)
- May-June 2011 (⬇Download .pdf)
Sign up for the NFIP/CRS Update
CRS Strategic Plan
To help evaluate the effectiveness of its credit criteria and procedures and also to improve the program’s performance, during 2007 and 2008 the CRS developed a multi-year strategic plan. Implementation of the objectives and strategies set out in the plan stretched into 2014 and beyond, and the document still provides a long-term vision for the CRS.
- A Strategic Plan for the Community Rating System (⬇ Download .pdf)