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100 Series: Introduction

ISO/CRS Specialists and FEMA CRS Contacts

ISO/CRS Specialists are responsi­ble for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.

General questions may be directed to nfipcrs@iso.com.

ISO/CRS Specialists and FEMA CRS Contacts

ISO/CRS Specialists by State

ISO/CRS Specialists are responsi­ble for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.

General questions may be directed to nfipcrs@iso.com.

ISO/CRS Specialists by State

Alabama – Mechelle Olivier Contact Mechelle
Alaska – Teresa Alvelo Contact Teresa
Arizona – Kerry Redente Contact Kerry
Arkansas – Jennifer Rachal Contact Jennifer
California – Teresa Alvelo Contact Teresa Marlene Jacobs Contact Marlene Contact Mechelle Contact Mechelle
Colorado – Kerry Redente Contact Kerry
Connecticut – Greg Allis Contact Greg
Delaware – Danielle DeHart Contact Danielle
Florida – Craig Carpenter Contact Craig Eugene Henry Contact Gene Contact Mechelle Contact Mechelle
Georgia – Emily Schmidt Contact Emily
Hawaii – Marlene Jacobs Contact Marlene
Idaho – Teresa Alvelo Contact Teresa
Illinois – Jennifer Rachal Contact Jennifer Lou Ann Patellaro Contact Lou Ann
Indiana – Tracie Belongia Contact Tracie
Iowa – Eugene Kohls Contact Eugene
Kansas – Eugene Kohls Contact Eugene
Kentucky – Tracie Belongia Contact Tracie
Louisiana – Jennifer Rachal Contact Jennifer
Maine – Greg Allis Contact Greg
Maryland – Danielle DeHart Contact Danielle
Massachusetts – Greg Allis Contact Greg
Michigan – Chelly Hall Contact Chelly
Minnesota – Eugene Kohls Contact Eugene
Mississippi – Mechelle Olivier Contact Mechelle
Missouri – Jennifer Rachal Contact Jennifer
Montana – Mechelle Olivier Contact Mechelle
Nebraska – Eugene Kohls Contact Eugene
Nevada – Dave Arkens Contact Dave
New Hampshire – Greg Allis Contact Greg
New Jersey – Danielle DeHart Contact Danielle Gina Agosta Contact Gina
New Mexico – Dave Arkens Contact Dave
New York – Gina Agosta Contact Gina
North Carolina – Mike Bratcher Contact Mike David Holcomb Contact David
North Dakota – Mechelle Olivier Contact Mechelle
Ohio – Chelly Hall Contact Chelly
Oklahoma – Stephanie Weeks Contact Stephanie
Oregon – Dave Arkens Contact Dave
Pennsylvania – Chelly Hall Contact Chelly
Puerto Rico – Gina Agosta Contact Gina
Rhode Island – Greg Allis Contact Greg
South Carolina – Mike Bratcher Contact Mike David Holcomb Contact David
South Dakota – Mechelle Olivier Contact Mechelle
Tennessee – Mike Bratcher Contact Mike
Texas – Stephanie Weeks Contact Stephanie
Utah – Mechelle Olivier Contact Mechelle
Vermont – Greg Allis Contact Greg
Virginia – Emily Schmidt Contact Emily
Washington – Marlene Jacobs Contact Marlene
West Virginia – Chelly Hall Contact Chelly
Wisconsin – Lou Ann Patellaro Contact Lou Ann
Wyoming – Kerry Redente Contact Kerry

FEMA CRS Regional Coordinators

Coordinator Contact Information
Region I John Grace (857) 205-2839, john.grace@fema.dhs.gov
Region II Jonathan Smith (202) 285-9235, jonathan.smith@fema.dhs.gov
Region III Bobby Cobelli (202) 674-9244, bobby.cobelli@fema.dhs.gov
Region IV Roy McClure (770) 220–8835, roy.mcClure@fema.dhs.gov
Region V Eric W. Kuklewski (312) 408-5230, eric.kuklewski@fema.dhs.gov
Region VI Gilbert Giron (940) 383-7253, gilbert.giron@fema.dhs.gov
Region VII Todd Tucker (816) 283-7515, todd.tucker@fema.dhs.gov
Region VIII Marijo Brady (303) 241-5278, marijo.brady@fema.dhs.gov
Region IX Antoinette Stein (202) 288-1697, antoinette.stein@fema.dhs.gov
Region X John Graves (425) 487-4737, john.graves@fema.dhs.gov


CRS Resource Specialists

Bradley Arkens
Contact Bradley

Sofia Voulgarakis Hackett
Contact Sofia

Melissa James
Contact Melissa

Scott LaPorte
Contact Scott


ISO Program Coordination

Sherry Harper
Program Director
Contact Sherry

Scott Cofoid
Technical Coordinator
Contact Scott

Amanda Gowans
Technical Coordinator
Contact Amanda

Cristina Martinez
Data Manager
Contact Cristina

Mechelle Olivier
Technical Coordinator
Contact Mechelle

Jonathan Smith
Technical Coordinator
Contact Jonathan



CRS Communities

List of CRS communities as of April 1, 2023 Map of CRS communities (interactive) Map of CRS communities as of October 1, 2022 (.pdf)

CRS Users Groups

CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.

List of All CRS Users Groups


NFIP/CRS Update Newsletter (all are .pdf files)

Sign up for the NFIP/CRS Update

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CRS Strategic Plan

To help evaluate the effectiveness of its credit criteria and procedures and also to improve the program’s performance, during 2007 and 2008 the CRS developed a multi-year strategic plan. Implementation of the objectives and strategies set out in the plan stretched into 2014 and beyond, and the document still provides a long-term vision for the CRS.

  • A Strategic Plan for the Community Rating System (⬇ Download .pdf)