ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists by State
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists by State
Alabama – Sarah VanSchoick Contact Sarah
Alaska – Teresa Alvelo Contact Teresa
Arizona – Kerry Redente Contact Kerry
Arkansas – Jennifer Rachal Contact Jennifer
California – Teresa Alvelo Contact Teresa, Marlene Jacobs Contact Marlene, Craig Neumiller Contact Craig
Colorado – Kerry Redente Contact Kerry
Connecticut – Sarah Mardon Contact Sarah
Delaware – Ben Myers Contact Ben
Florida – Craig Carpenter Contact Craig, Sarah VanSchoick Contact Sarah, Paula King Contact Paula, Marcus Jones Contact Marcus
Georgia – Emily Schmidt Contact Emily
Hawaii – Marlene Jacobs Contact Marlene
Idaho – Teresa Alvelo Contact Teresa
Illinois – Eloise Burnham Contact Eloise
Indiana – Tracie Belongia Contact Tracie
Iowa – Marilyn Sucoe Contact Marilyn
Kansas – Marilyn Sucoe Contact Marilyn
Kentucky – Tracie Belongia Contact Tracie
Louisiana – Jennifer Rachal Contact Jennifer
Maine – Sarah Mardon Contact Sarah
Maryland – Ben Myers Contact Ben
Massachusetts – Sarah Mardon Contact Sarah
Michigan – Amanda Gowans Contact Amanda
Minnesota – Craig Neumiller Contact Craig
Mississippi – Sarah VanSchoick Contact Sarah
Missouri – Marilyn Sucoe Contact Marilyn
Montana – Teresa Alvelo Contact Teresa
Nebraska – Marilyn Sucoe Contact Marilyn
Nevada – Dave Arkens Contact Dave
New Hampshire – Sarah Mardon Contact Sarah
New Jersey – Danielle DeHart Contact Danielle
New Mexico – Dave Arkens Contact Dave
New York – Ben Myers Contact Ben
North Carolina – Tammy Kinsley Contact Tammy
North Dakota – Craig Neumiller Contact Craig
Ohio – Amanda Gowans Contact Amanda
Oklahoma – Jennifer Rachal Contact Jennifer
Oregon – Dave Arkens Contact Dave
Pennsylvania – Amanda Gowans Contact Amanda
Puerto Rico – Amanda Gowans Contact Amanda
Rhode Island – Sarah Mardon Contact Sarah
South Carolina – David Holcomb Contact David
South Dakota – Craig Neumiller Contact Craig
Tennessee – David Holcomb Contact David
Texas – Stephanie Weeks Contact Stephanie
Utah – Dave Arkens Contact Dave
Vermont – Sarah Mardon Contact Sarah
Virginia – Emily Schmidt Contact Emily
Washington – Marlene Jacobs Contact Marlene
West Virginia – Amanda Gowans Contact Amanda
Wisconsin – Craig Neumiller Contact Craig
Wyoming – Kerry Redente Contact Kerry
FEMA CRS Regional Coordinators
| Coordinator | Contact Information | |
|---|---|---|
| Region I | John Grace | (857) 205-2839, john.grace@fema.dhs.gov |
| Region II | Jonathan Smith | (202) 285-9235, jonathan.smith@fema.dhs.gov |
| Region III | Bill Bradfield | (202) 880-5906, william.b.bradfield@fema.dhs.gov |
| Region IV | Roy McClure | (770) 220–8835, roy.mcClure@fema.dhs.gov |
| Region V | Steven Cooper | (202) 805-6762, steve.cooper@fema.dhs.gov |
| Region VI | Gilbert Giron | (940) 383-7253, gilbert.giron@fema.dhs.gov |
| Region VII | Amy Miller | (202) 340-8250, amy.miller@fema.dhs.gov |
| Region VIII | Marijo Brady | (303) 241-5278, marijo.brady@fema.dhs.gov |
| Region IX | Antoinette Stein | (202) 288-1697, antoinette.stein@fema.dhs.gov |
| Region X | Michelle Parke | (202) 717-0067, michelle.parke@fema.dhs.gov |
CRS Resource Specialists
Contact Bradley
Contact Sofia
Contact Melissa
Contact Scott
ISO Program Coordination
Technical Coordinator
Contact Scott
Amanda Gowans
Technical Coordinator
Contact Amanda
Eugene Kohls
Technical Coordinator
Contact Eugene
Cristina Martinez
Data Manager
Contact Cristina
Mechelle Olivier
Technical Coordinator
Contact Mechelle
Jonathan Smith
Technical Coordinator
Contact Jonathan
CRS Communities
Map of CRS communities (interactive)CRS Users Groups
CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.
List of All CRS Users GroupsSign up for the NFIP/CRS Update
CRS Strategic Plan
To help evaluate the effectiveness of its credit criteria and procedures and also to improve the program’s performance, during 2007 and 2008 the CRS developed a multi-year strategic plan. Implementation of the objectives and strategies set out in the plan stretched into 2014 and beyond, and the document still provides a long-term vision for the CRS.
- A Strategic Plan for the Community Rating System (⬇ Download .pdf)