ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to:
NFIP/CRS
P.O. Box 501016
Indianapolis, IN 46250-1016
(317) 848-2898
Fax: (201) 748-1936
nfipcrs@iso.com
ISO/CRS Specialists by State
Alaska – Marlene Jacobs
Arizona – Kerry Redente
Arkansas – Melissa Mitchell
California – (S) KanDee Davis, (N) Constance Lake
Colorado – Kerry Redente
Connecticut – Eugene Kohls
Delaware – Garrett Byma
Florida – Craig Carpenter, Sue Simpson, Heidi Liles
Georgia – Mike Bratcher (inland), Sue Simpson (coastal)
Hawaii – Sherry Harper (interim)
Idaho – (S) Constance Lake, (N) Marlene Jacobs
Illinois – Lou Ann Patellaro
Indiana – Tracie Belongia
Iowa – Melissa Mitchell
Kansas – Melissa Mitchell
Kentucky – Christina Groves
Louisiana – Jonathan Smith
Maine – Eugene Kohls
Maryland – Amanda Gowans
Massachusetts – Eugene Kohls
Michigan – Tracie Belongia
Minnesota – Melissa Mitchell
Mississippi – Jonathan Smith
Missouri – Melissa Mitchell
Montana – Constance Lake
Nevada – (S) KanDee Davis, (N) Constance Lake
New Hampshire – Eugene Kohls
New Jersey – Garrett Byma
New Mexico – Kerry Redente
New York – Eugene Kohls
North Carolina – Mike Bratcher (inland), Mandy Todd (coastal)
North Dakota – Constance Lake
Ohio – Tracie Belongia
Oklahoma – Deidra Mares
Oregon – Marlene Jacobs
Pennsylvania – Amanda Gowans
Puerto Rico – Eugene Kohls
Rhode Island – Eugene Kohls
South Carolina – Mike Bratcher (inland), Mandy Todd (coastal)
South Dakota – Constance Lake
Tennessee – Christina Groves
Texas – Deidra Mares
Utah – Constance Lake
Vermont – Eugene Kohls
Virginia – Christina Groves
Washington – Marlene Jacobs
West Virginia – Christina Groves
Wisconsin – Lou Ann Patellaro
Wyoming – Constance Lake
ISO/CRS Specialists Contact Information
Mike Bratcher
Phone: 910-298-2303
Cell: 910-879-6064
jbratcher@iso.com
Tracie Belongia
Cell: 317-389-1480
tbelongia@verisk.com
Garrett Byma
Cell: 917-224-4059
gbyma@verisk.com
Craig Carpenter
Cell: 404-825-3003
ccarpenter@verisk.com
KanDee Davis
Cell: 702-209-9207
kandee.davis@iso.com
Amanda Gowans
Cell: 443-743-7993
agowans@iso.com
Phone: 270-754-3646
Cell: 270-312-7242
cgroves@iso.com
Marlene Jacobs
Cell: 541-704-5434
mjacobs@iso.com
Eugene Kohls
Cell: 305-202-1780
ekohls@iso.com
Constance Lake
Cell: 307-258-5661
clake@iso.com
Heidi Liles
Phone/Fax: 407-774-7494
Cell: 407-619-5656
hliles@iso.com
Deidra Mares
Cell: 830-832-3506
dmares@iso.com
Cell: 913-543-0632
mmitchell@iso.com
Lou Ann Patellaro
Phone: 708-634-3040
Cell: 954-651-5021
lpatellaro@iso.com
Kerry Redente
Cell: 719-207-0121
kredente@iso.com
Sue Simpson
Cell: 904-510-6140
sue.simpson@verisk.com
Jonathan Smith
Cell: 228-235-6506
jlsmith@iso.com
Katherine (Mandy) Todd
Phone/Fax: 843-399-5127
Cell: 843-902-1332
ktodd@iso.com
FEMA CRS Regional Coordinators
| Coordinator | Contact Information | |
|---|---|---|
| Region I | Richard Nicklas | (617) 956 –7671, Richard.Nicklas@fema.dhs.gov |
| Region II | Marianne Luhrs | (347) 515-4874, Marianne.Luhrs@fema.dhs.gov |
| Region III | Richard J. Sobota | (215) 931-5514, Richard.Sobota@fema.dhs.gov |
| Region IV | Roy McClure | (770) 220–8835, Roy.McClure@fema.dhs.gov |
| Region V | John Devine | (312) 408–5567, John.Devine@fema.dhs.gov |
| Region VI | Lisa Jennings | (940) 898-5283, Lisa.Jennings@fema.dhs.gov |
| Region VII | Todd Tucker | (816) 283-7515, Todd.Tucker@fema.dhs.gov |
| Region VIII | Marijo Brady | (303) 235–4835, Marijo.Brady@fema.dhs.gov |
| Region IX | Brian J. Trushinski | (510) 627–7183, Brian.j.trushinski@fema.dhs.gov |
| Region X | Karen Wood-McGuiness | (425) 487-4675, Karen.Wood-McGuiness@fema.dhs.gov |
CRS Resource Specialists
ISO Program Coordination
Program Director
Phone: 317-848-2898
Fax: 201-748-1936
Cell: 317-709-6802
wtrakimas@iso.com
Dave Arkens
Technical Coordinator
Phone: 702-485-3345
Cell: 702-354-4674
dmarkens@iso.com
Technical Coordinator
Phone: 850-682-1998
Cell: 850-902-5075
sharper@iso.com
Scott Cofoid
Technical Coordinator
Phone/Fax: 815-220-1002
Cell: 815-993-3579
scofoid@iso.com
Technical Coordinator
Office: 303-443-1695
Cell: 720-288-4473
cristina.martinez@iso.com
CRS Communities
List of CRS communities as of APRIL 1, 2018CRS Participation Maps
Click Here for CRS Participation Maps
CRS Participation Maps
- Region I
- Region II
- Region III
- Region IV
- Region V
- Region VI
- Region VII
- Region VIII
- Region IX
- Region X
CRS Users Groups
CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.
List of All CRS Users GroupsNFIP/CRS Update Newsletter (all are .pdf files)
- June-July 2018
- April-May 2018
- February-March 2018
- December 2017-January 2018
- October-November 2017
- August-September 2017
- June-July 2017
- April-May 2017
- February-March 2017
- December 2016-January 2017
- September-October 2016
- July-August 2016
- May-June 2016
- March-April 2016
- January-February 2016
- November-December 2015
- September-October 2015
- July-August 2015
- May-June 2015
- March-April 2015
- January-February 2015
- October-November 2014
- August-September 2014
- June-July 2014
- April-May 2014
- February 2014
- December 2013
- October 2013
- July 2013
- May 2013
- March 2013
- January 2013
- August 2012
- June 2012
- March 2012
- October 2011 — Special Bulletin
- June-August 2011
- May-June 2011
Sign up for the NFIP/CRS Update
CRS Strategic Plan
A Strategic Plan for the Community Rating System presents programmatic objectives and strategies.