ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists by State
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and contact link of the ISO/CRS Specialist for a state are provided below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists by State
The following specialists are generally responsible for assisting communities in these states. Please be aware however that you may be contacted by any specialist to conduct your cycle verification, and you will continue working with that specialist through the duration of the verification visit.
Alabama – Sarah VanSchoick Contact Sarah
Alaska – Teresa Alvelo Contact Teresa
Arizona – Kerry Redente Contact Kerry
Arkansas – Jennifer Rachal Contact Jennifer
California – Teresa Alvelo Contact Teresa, Marlene Jacobs Contact Marlene, Craig Neumiller Contact Craig
Colorado – Kerry Redente Contact Kerry
Connecticut – Garrett Byma Contact Garrett
Delaware – Ben Myers Contact Ben
Florida – Craig Carpenter Contact Craig, Sarah VanSchoick Contact Sarah, Paula King Contact Paula, Marcus Jones Contact Marcus
Georgia – Garrett Byma Contact Garrett
Hawaii – Marlene Jacobs Contact Marlene
Idaho – Teresa Alvelo Contact Teresa
Illinois – Eloise Burnham Contact Eloise
Indiana – Tracie Belongia Contact Tracie
Iowa – Marilyn Sucoe Contact Marilyn
Kansas – Marilyn Sucoe Contact Marilyn
Kentucky – Tracie Belongia Contact Tracie
Louisiana – Jennifer Rachal Contact Jennifer
Maine – Garrett Byma Contact Garrett
Maryland – Ben Myers Contact Ben
Massachusetts – Garrett Byma Contact Garrett
Michigan – Garrett Byma Contact Garrett
Minnesota – Craig Neumiller Contact Craig
Mississippi – Sarah VanSchoick Contact Sarah
Missouri – Marilyn Sucoe Contact Marilyn
Montana – Teresa Alvelo Contact Teresa
Nebraska – Marilyn Sucoe Contact Marilyn
Nevada – Garrett Byma Contact Garrett
New Hampshire – Garrett Byma Contact Garrett
New Jersey – Danielle DeHart Contact Danielle
New Mexico – Garrett Byma Contact Garrett
New York – Ben Myers Contact Ben
North Carolina – Garrett Byma Contact Garrett
North Dakota – Craig Neumiller Contact Craig
Ohio – Garrett Byma Contact Garrett
Oklahoma – Jennifer Rachal Contact Jennifer
Oregon – Garrett Byma Contact Garrett
Pennsylvania – Garrett Byma Contact Garrett
Puerto Rico – Garrett Byma Contact Garrett
Rhode Island – Garrett Byma Contact Garrett
South Carolina – Garrett Byma Contact Garrett
South Dakota – Craig Neumiller Contact Craig
Tennessee – Garrett Byma Contact Garrett
Texas – Stephanie Weeks Contact Stephanie
Utah – Garrett Byma Contact Garrett
Vermont – Garrett Byma Contact Garrett
Virginia – Garrett Byma Contact Garrett
Washington – Marlene Jacobs Contact Marlene
West Virginia – Garrett Byma Contact Garrett
Wisconsin – Craig Neumiller Contact Craig
Wyoming – Kerry Redente Contact Kerry
FEMA CRS Regional Coordinators
| Coordinator | Contact Information | |
|---|---|---|
| Region I | John Grace | (857) 205-2839, john.grace@fema.dhs.gov |
| Region II | Jonathan Smith | (202) 285-9235, jonathan.smith@fema.dhs.gov |
| Region III | Bill Bradfield | (202) 880-5906, william.b.bradfield@fema.dhs.gov |
| Region IV | Roy McClure | (770) 220–8835, roy.mcClure@fema.dhs.gov |
| Region V | Steven Cooper | (202) 805-6762, steve.cooper@fema.dhs.gov |
| Region VI | Gilbert Giron | (940) 383-7253, gilbert.giron@fema.dhs.gov |
| Region VII | Amy Miller | (202) 340-8250, amy.miller@fema.dhs.gov |
| Region VIII | Matthew Piscopo | (202) 431-3670, matthew.piscopo@fema.dhs.gov |
| Region IX | Antoinette Stein | (202) 288-1697, antoinette.stein@fema.dhs.gov |
| Region X | Michelle Parke | (202) 717-0067, michelle.parke@fema.dhs.gov |
ISO Program Coordination
Sherry Harper
Program Director
Contact Sherry
Scott Cofoid
Senior Technical Coordinator
Contact Scott
Tracie Belongia
Technical Coordinator
Contact Tracie
Garrett Byma
Technical Coordinator
Contact Garrett
Eugene Kohls
Technical Coordinator
Contact Eugene
Jonathan Smith
Technical Coordinator
Contact Jonathan
Cristina Martinez
Data Manager
Contact Cristina
CRS Communities
Map of CRS communities (interactive)CRS Users Groups
CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.
List of All CRS Users GroupsSign up for the NFIP/CRS Update
CRS Strategic Plan
To help evaluate the effectiveness of its credit criteria and procedures and also to improve the program’s performance, during 2007 and 2008 the CRS developed a multi-year strategic plan. Implementation of the objectives and strategies set out in the plan stretched into 2014 and beyond, and the document still provides a long-term vision for the CRS.
- A Strategic Plan for the Community Rating System (⬇ Download .pdf)