ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists and FEMA CRS Contacts
ISO/CRS Specialists by State
ISO/CRS Specialists are responsible for reviewing community requests for Community Rating System classification and verifying implementation of activities credited by the CRS. The name and telephone number of the ISO/CRS Specialist for a state are listed below. The ISO/CRS Specialist is an employee of Insurance Services Office, Inc. (ISO), FEMA’s CRS management contractor.
General questions may be directed to nfipcrs@iso.com.
ISO/CRS Specialists by State
Alabama – Sarah VanSchoick Contact Sarah
Alaska – Teresa Alvelo Contact Teresa
Arizona – Kerry Redente Contact Kerry
Arkansas – Jennifer Rachal Contact Jennifer
California – Teresa Alvelo Contact Teresa Marlene Jacobs Contact Marlene Mechelle Olivier Contact Mechelle
Colorado – Kerry Redente Contact Kerry
Connecticut – Mechelle Olivier Contact Mechelle
Delaware – Danielle DeHart Contact Danielle
Florida – Craig Carpenter Contact Craig Sarah VanSchoick Contact Sarah Mechelle Olivier Contact Mechelle
Georgia – Emily Schmidt Contact Emily
Hawaii – Marlene Jacobs Contact Marlene
Idaho – Teresa Alvelo Contact Teresa
Illinois – Mechelle Olivier Contact Mechelle
Indiana – Tracie Belongia Contact Tracie
Iowa – Mechelle Olivier Contact Mechelle
Kansas – Mechelle Olivier Contact Mechelle
Kentucky – Tracie Belongia Contact Tracie
Louisiana – Jennifer Rachal Contact Jennifer
Maine – Mechelle Olivier Contact Mechelle
Maryland – Danielle DeHart Contact Danielle
Massachusetts – Mechelle Olivier Contact Mechelle
Michigan – Mechelle Olivier Contact Mechelle
Minnesota – Mechelle Olivier Contact Mechelle
Mississippi – Sarah VanSchoick Contact Sarah
Missouri – Jennifer Rachal Contact Jennifer
Montana – Mechelle Olivier Contact Mechelle
Nebraska – Mechelle Olivier Contact Mechelle
Nevada – Dave Arkens Contact Dave
New Hampshire – Mechelle Olivier Contact Mechelle
New Jersey – Danielle DeHart Contact Danielle Mechelle Olivier Contact Mechelle
New Mexico – Dave Arkens Contact Dave
New York – Mechelle Olivier Contact Mechelle
North Carolina – Tammy Kinsley Contact Tammy
North Dakota – Mechelle Olivier Contact Mechelle
Ohio – Mechelle Olivier Contact Mechelle
Oklahoma – Stephanie Weeks Contact Stephanie
Oregon – Dave Arkens Contact Dave
Pennsylvania – Mechelle Olivier Contact Mechelle
Puerto Rico – Mechelle Olivier Contact Mechelle
Rhode Island – Mechelle Olivier Contact Mechelle
South Carolina – David Holcomb Contact David
South Dakota – Mechelle Olivier Contact Mechelle
Tennessee – David Holcomb Contact David
Texas – Stephanie Weeks Contact Stephanie
Utah – Dave Arkens Contact Dave
Vermont – Mechelle Olivier Contact Mechelle
Virginia – Emily Schmidt Contact Emily
Washington – Marlene Jacobs Contact Marlene
West Virginia – Mechelle Olivier Contact Mechelle
Wisconsin – Mechelle Olivier Contact Mechelle
Wyoming – Kerry Redente Contact Kerry
FEMA CRS Regional Coordinators
| Coordinator | Contact Information | |
|---|---|---|
| Region I | John Grace | (857) 205-2839, john.grace@fema.dhs.gov |
| Region II | Jonathan Smith | (202) 285-9235, jonathan.smith@fema.dhs.gov |
| Region III | Bobby Cobelli | (202) 674-9244, bobby.cobelli@fema.dhs.gov |
| Region IV | Roy McClure | (770) 220–8835, roy.mcClure@fema.dhs.gov |
| Region V | Eric W. Kuklewski | (312) 408-5230, eric.kuklewski@fema.dhs.gov |
| Region VI | Gilbert Giron | (940) 383-7253, gilbert.giron@fema.dhs.gov |
| Region VII | Tara Lanzrath | tara.lanzrath@fema.dhs.gov |
| Region VIII | Marijo Brady | (303) 241-5278, marijo.brady@fema.dhs.gov |
| Region IX | Antoinette Stein | (202) 288-1697, antoinette.stein@fema.dhs.gov |
| Region X | Michelle Parke | (202) 717-0067, michelle.parke@fema.dhs.gov |
CRS Resource Specialists
Contact Bradley
Contact Sofia
Contact Melissa
Contact Scott
ISO Program Coordination
Technical Coordinator
Contact Scott
Amanda Gowans
Technical Coordinator
Contact Amanda
Eugene Kohls
Technical Coordinator
Contact Eugene
Cristina Martinez
Data Manager
Contact Cristina
Mechelle Olivier
Technical Coordinator
Contact Mechelle
Jonathan Smith
Technical Coordinator
Contact Jonathan
CRS Communities
Map of CRS communities (interactive)CRS Users Groups
CRS communities across the country have formed CRS Users Groups to share information about CRS activities and credits. The groups also offer training opportunities. Click below for contact information for each group.
List of All CRS Users GroupsNFIP/CRS Update Newsletter (all are .pdf files)
- August-September 2024 (⬇Download .pdf)
- June-July 2024 (⬇Download .pdf)
- April-May 2024 (⬇Download .pdf)
- February-March 2024 (⬇Download .pdf)
- February-March 2023 (⬇Download .pdf)
- December 2022-January 2023 (⬇Download .pdf)
- February-March 2022 (⬇Download .pdf)
- December 2021-January 2022 (⬇Download .pdf)
- August-September 2021 (⬇Download .pdf)
- June-July 2021 (⬇Download .pdf)
- April-May 2021 (⬇Download .pdf)
- February-March 2021 (⬇Download .pdf)
- December 2020-January 2021 (⬇Download .pdf)
- June-July 2020 (⬇Download .pdf)
- April-May 2020 (⬇Download .pdf)
- February-March 2020 (⬇Download .pdf)
- October-November 2019 (⬇Download .pdf)
- August-September 2019 (⬇Download .pdf)
- June-July 2019 (⬇Download .pdf)
- April-May 2019 (⬇Download .pdf)
- February-March 2019 (⬇Download .pdf)
- December 2018-January 2019 (⬇Download .pdf)
- October-November 2018 (⬇Download .pdf)
- August-September 2018 (⬇Download .pdf)
- June-July 2018 (⬇Download .pdf)
- April-May 2018 (⬇Download .pdf)
- February-March 2018 (⬇Download .pdf)
- December 2017-January 2018 (⬇Download .pdf)
- October-November 2017 (⬇Download .pdf)
- August-September 2017 (⬇Download .pdf)
- June-July 2017 (⬇Download .pdf)
- April-May 2017 (⬇Download .pdf)
- February-March 2017 (⬇Download .pdf)
- December 2016-January 2017 (⬇Download .pdf)
- September-October 2016 (⬇Download .pdf)
- July-August 2016 (⬇Download .pdf)
- May-June 2016 (⬇Download .pdf)
- March-April 2016 (⬇Download .pdf)
- January-February 2016 (⬇Download .pdf)
- November-December 2015 (⬇Download .pdf)
- September-October 2015 (⬇Download .pdf)
- July-August 2015 (⬇Download .pdf)
- May-June 2015 (⬇Download .pdf)
- March-April 2015 (⬇Download .pdf)
- January-February 2015 (⬇Download .pdf)
- October-November 2014 (⬇Download .pdf)
- August-September 2014 (⬇Download .pdf)
- June-July 2014 (⬇Download .pdf)
- April-May 2014 (⬇Download .pdf)
- February 2014 (⬇Download .pdf)
- December 2013 (⬇Download .pdf)
- October 2013 (⬇Download .pdf)
- July 2013 (⬇Download .pdf)
- May 2013 (⬇Download .pdf)
- March 2013 (⬇Download .pdf)
- January 2013 (⬇Download .pdf)
- August 2012 (⬇Download .pdf)
- June 2012 (⬇Download .pdf)
- March 2012 (⬇Download .pdf)
- October 2011 — Special Bulletin (⬇Download .pdf)
- June-August 2011 (⬇Download .pdf)
- May-June 2011 (⬇Download .pdf)
Sign up for the NFIP/CRS Update
CRS Strategic Plan
To help evaluate the effectiveness of its credit criteria and procedures and also to improve the program’s performance, during 2007 and 2008 the CRS developed a multi-year strategic plan. Implementation of the objectives and strategies set out in the plan stretched into 2014 and beyond, and the document still provides a long-term vision for the CRS.
- A Strategic Plan for the Community Rating System (⬇ Download .pdf)